Refund Policy

KU Policy requires that refunds be deposited via Electronic Funds Transfer (EFT). The refund amount will be determined by the Adjustment/Refund Schedule. Refunds for financial aid recipients who withdraw (drop all classes) may be applied first to any aid programs from which the student received aid.

Students can sign up for direct deposit through Enroll & Pay by selecting the Student Financials tile and then selecting the Direct Deposit link form the left-hand menu (see step-by-step directions below).

After authorizing direct deposit, any excess financial aid and other credit balances will be electronically transferred to your designated bank account each semester. If you change bank accounts, you must update your bank information online.

Parents who are securing a Parent PLUS Loan may also enroll in direct deposit by filling out the Direct Deposit Authorization for Parent PLUS Loan form.

  • Payments received by personal check for more than the amount due or credit created by reversal of charges paid by a personal check will be subject to a two-week delay in processing a refund for the excess amount. This is to allow time for the check to clear the bank.
  • Refunds for general payments are processed after the 20th day of class. Thereafter, general payment refunds are subject to a 14-day encumbrance from the date of payment before being disbursed in the next scheduled refund batch.
  • For those who have not set up direct deposit, Parent PLUS refund checks and student financial aid refund checks will be mailed on Fridays only. See instructions below for how to update the Jayhawk/Current mailing address on your KU student account.

Withdrawing / Dropping hours

Depending on when you withdraw from the University, you may or may not owe for tuition and fees. Please refer to the Office of the Registrar website for more information on dropping classes or withdrawing from the University of Kansas.

Canceling Your Enrollment

If you wish to cancel your enrollment, withdraw information is available on the Office of the Registrar website. If you do not intend to return to KU for the start of a new term, you must properly cancel your enrollment before the due date to avoid late fees.

If you have accepted financial aid, you must also submit a written request to Financial Aid and Scholarships (FAS) to cancel your awards. Contact Financial Aid and Scholarships for more information.

Direct Deposit and Address Instructions

  1. Log into Enroll & Pay
  2. Select the Student Financials tile
  3. Click on Direct Deposit
  4. Click the Enroll in Direct Deposit button
  5. Enter bank routing number, account holder’s name, and back account number. Be sure to enter a bank account number. Do not enter a 16-digit number from your debit card
  6. Select Checking or Savings
  7. Read the agreement information
  8. Press the Submit button at the bottom of the page
  1. Log into Enroll & Pay
  2. Select the Student Financials tile
  3. Click on Direct Deposit
  4. Verify the bank name and click the arrow to the right of the masked bank account number
  5. For security purposes, verify and enter the bank account number for the previously set up direct deposit information. Please note that this will be a bank account number, not a 16-digit number from your debit card
  6. Click the Enter button
  7. From here you will be able to update your direct deposit information. Please enter a bank account number. Do not a 16-digit number from your debit card
  8. Click the Submit button at the bottom of the page

If you choose not to use direct deposit, refunds may be delayed due to the U.S. mail. Please make sure you update your Jayhawk/current address.

  1. Log into Enroll & Pay
  2. Select the Personal Details Tile
  3. Click Addresses
  4. In the Jayhawk/Current Address section, click the > arrow on the right hand side
  5. Update your address information: Address, City, State, Postal/Zip Code, County. If applicable, the USPS requires that you include any apartment number with your street address in the Address 1 field
  6. Press the green Save button