• Home
  • Refunds
  • Refund Policy

Refund Policy

Refunds: Refunds are required by KU Policy to be deposited via Electronic Funds Transfer (EFT). The amount of refund will be determined by the Adjustment/Refund Schedule. Refunds for financial aid recipients who withdraw (drop all classes) may be applied first to any aid programs from which the student received aid.

Direct Deposit: Students may sign up for Direct Deposit through Enroll & Pay by selecting the Student Financials tile and then clicking the Direct Deposit link form the left-hand menu, or a Direct Deposit Authorization Form (pdf) may be filled out and brought to Student Accounts and Receivables. Once you have submitted the form, any excess financial aid and other credit balances will be electronically transferred to your designated bank account each semester. If you change bank accounts, you must update your bank information online or with a new Direct Deposit form. Parents who are securing a Parent PLUS Loan may also enroll in Direct Deposit by filling out the Direct Deposit Authorization for Parent PLUS loan form.

Note: Students and Parents who do not personally deliver the form to Student Accounts and Receivables must have the form notarized by someone other than a family member.

Payments received by personal check for more than the amount due or credit created by reversal of charges paid by a personal check will be subject to a two-week delay in processing a refund for the excess amount. This is to allow time for the check to clear the bank. Refunds for general payments are processed after the 20th day of class.

For those who do not have direct deposit set up, Parent PLUS refund checks and student financial aid refund checks will be mailed on Fridays only.

Contact Information

KU Student Accounts & Receivables
1246 West Campus Road, Room 1
Lawrence, KS 66045

The office will close at noon on Tuesday, December 24 and reopen on Thursday, January 2

What would you like to do?

How do I view my bill?

The University of Kansas does not mail paper invoices; instead you will be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay, select the Student Financials Tile, select Account Services, and then select Print or View a Bill

What are my payment options?

  • PAY ONLINE through Enroll & Pay with eCheck, Bank Wire or credit card (VISA, MasterCard, Discover, or American Express)
  • Mail in a personal check, cashier's check or money order to the above address.
  • Pay in person with check or money order to our Cashiers in Carruth O'Leary, Room #1
  • A payment plan4 through Nelnet is another option. There is a deadline each semester to enroll. Payments must be made by the 1st of each month to Nelnet to avoid late fees. This plan is not for past due balances owed to KU.

How do I sign up for direct deposit?

Sign up through Enroll & Pay by selecting the Student Financials Tile and then clicking the Direct Deposit link from the left-hand menu, OR fill out a Direct Deposit Authorization Form (pdf) and bring it to Student Account Services.

What if I want to appeal a late fee?

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay select the Student Financials Tile, select Account Services, and then select 1098-T. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist
  • Sign up for Direct Deposit. This is University policy. Not signing up for direct deposit will cause your refund to be delayed.
  • Set up parents, guardians, or significant others as delegates. Delegates will have access to designated information in your account. Setting up delegates allows KU to discuss your account with designated individuals. 
  • Set up payment delegates in TouchNet. This will allow delegates to make payments on your student account.
  • Provide your Social Security number to the Registrar's office for 1098-T reporting. Failure to do so may result in a fee assessed to you by the IRS.
  • Keep your contact information updated in Enroll & Pay. This can be done in Personal Details section of Enroll & Pay
One of 34 U.S. public institutions in the prestigious Association of American Universities
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
5th nationwide for service to veterans —"Best for Vets: Colleges," Military Times
KU Today