FAQs

1. TOUCHNET payment plan

2. NELNET payment plan

Currently, you would only enroll in a single plan per term.

1. TOUCHNET – August 1st - September 15th (fall) and January 1st - February 15th (spring)
2. NELNET – June 1st – September 15th (fall) and December 15th - February 15th (spring)

Note: enrollment after payment plan installment dates will require missed payments and enrollment fee to be collected at time of enrollment.

TouchNet Payment plan is a 4-installment plan with scheduled automatic payments on Aug 15th, Sep 15th, Oct 15th, and Nov 15th for Fall and Jan 15th, Feb 15th, Mar 15th, and Apr 15th for Spring.  TouchNet has the added advantage of being in the same system student’s and delegates have used for years to pay their bills.

NelNet Payment plan requires full payment for Fall semester by Oct 15th, and for Spring semester by Mar 15th.

TouchNet Enrollment Fee is $45 per enrollment each semester.

NelNet Enrollment Fee is $45 per enrollment each semester.

For anticipated aid to show up in your payment plan estimate, the student must be enrolled, accepted their aid, and completed all checklist items in Enroll & Pay.

No, there must be charges on your student account in the amount of $1,000 or higher before you can enroll.

No, all past due charges must be paid in full before enrollment into the current payment plan. 

Navigate to “My Profile Setup” on the home page. Click “Authorized Users,” then “Add Authorized Users.” Note, Authorized Users will not receive the same communications as students, however they do receive important notifications and reminders.

Click the “Make a Payment” tab on the home page. You will have the option to pay current account balance, or by term. If you are making a partial payment or a specific dollar amount, click “current account balance” and edit the text box to the far right with the desired dollar amount.

You can sign up for a payment plan within TouchNet and pay via ACH/E-Check (direct debit from your bank account) without incurring an extra fee or, credit/debit card with an additional 2.95% fee added to your total payment.

You can make online payments in TouchNet with electronic check, debit card or credit card. We accept Visa, MasterCard, American Express, and Discover (credit/debit card charge an additional 2.95% fee added to your total payment).

Yes, in the TouchNet Payment Plan. Click “Make a Payment” on the homepage. Edit the payment date to the desired date(s) and follow the prompts to complete the payment.

If a payment is returned, you will be charged a $30 fee and the original payment will be reversed on your student account.

If an installment payment is paid after the 15th of each month, a $100 late fee will be assessed to your student account.

With the TouchNet Payment Plan, installment amounts adjust as new charges or credits are applied to your student account. Examples of changes:  New classes added, books charged at the bookstore, classes dropped, etc.

If a student is awarded financial aid for a semester, the installment payments in TouchNet will be reduced to reflect the amount of the award. If a student's award is reduced during the semester while enrolled in a plan, installment payments will increase and process against the card/account on file for any installment due dates that have not passed.

Yes, you can make an extra payment at any time.  The extra payment will be reflected on your account and the remaining payment plan installment amounts will automatically be adjusted.

Yes, but payment must be issued out of a domestic bank account or credit card.

You will have late fees applied to your account if you miss a payment or if you have prior semester balances still outstanding.

Students may enroll in a Nelnet payment plan by logging into Enroll & Pay.  Please see our Payment Plans page for more information.

Nelnet will forward all payments to KU weekly. If a payment applies to your KU account that causes a credit balance to exist, KU will send an overpayment refund to you after the 50% refund period has passed for the semester. Refunds are sent to your bank account via direct deposit.

Set up direct deposit:

• Log into Enroll & Pay
• Select the Student Financials tile
• Click on Direct Deposit
• Click the Enroll in Direct Deposit button
• Enter bank routing number, account holder’s name, and back account number. Be sure to enter a bank account number. Do not enter a 16-digit number from your debit card
• Select Checking or Savings
• Read the agreement information
• Press the Submit button at the bottom of the page

Nelnet payments are due on the 1st of the month.  An account is past due on the 5th of the month the payment is due with Nelnet. 

A message will appear on the front of the KU ebill indicating you are paying through the Nelnet payment plan until the plan closes for the semester. As long as you pay the appropriate amount on time to Nelnet, you will not be subject to KU late payment fees. 

A hold will be placed on your KU account preventing you from enrolling in future semesters or receiving a transcript until your KU account is paid in full. KU will assess late payment fees when payments are not received on time. In addition, your Nelnet account will be cancelled by Nelnet if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy. 

Compare the Nelnet balance due to your KU ebill each month. If it is determined that you owe more or less to KU than what is contracted with Nelnet, contact Nelnet at 1-800-722-4867 and ask Nelnet to adjust your remaining payments accordingly. 

No. All payments to Nelnet are accepted online.

Nelnet forwards amounts received to KU weekly. A recent payment to Nelnet may not be reflected on the KU ebill due to the date. 

Nelnet must receive the required payment by the 1st of the month that the payment is due. In addition, your Nelnet account will be cancelled by Nelnet if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy. 

Nelnet does not prepay your bill nor does Nelnet have access to specific details on your KU account. KU does not automatically send student personal information to Nelnet (i.e. name, address, phone number); therefore, you should contact Nelnet to update personal information records as needed.

There are several payment options, including paying online, by mail or in person. See our Payment Options page for details.

Your online account balance will reflect the payment within one hour.

Pay your account in full online or in person Carruth O'Leary, Room 20. If you pay online, the system will automatically release your hold within one hour. 

Visit our Payment Options page for online payment instructions and in-person address.

Bills are created on or about the 21st of each month. The bill is a snapshot of your account on the 21st. It is common for account balances to change due to new charges, payments, credits, or other adjustments. Your online account balance is updated daily and reflects the most recent activity on your account. You can view your current account balance and pay online at Enroll and Pay website. 

Please contact your credit card company to determine the reason for decline. 

The University of Kansas does not mail paper invoices to students. Instead, students will be notified by email that a new eBill has been generated on or about the 21st of each month. To obtain your eBill:

• Log in to Enroll & Pay
• Select the "Student Financials" tile
• Select "Account Services"
• Select "Print or View a Bill"

Yes, students can provide online Enroll & Pay access to designated individuals. More information can be found on KU's Delegate Access webpage.

Visit the Student Instructions page for help with setting up delegate payments.

Log in to Enroll & Pay with your KU Online ID and password. For questions or assistance with this process, please contact the KU IT Customer Service Center at itcsc@ku.edu or 785-864-8080.

Deposited checks that do not clear the bank will be returned to Student Accounts and Receivables. Student Accounts and Receivables will either begin collection activity on the bad check or return the check to the appropriate department for their collection. A "no check" indicator will be placed on the student's account indefinitely.

Students will be charged $30.00 for each check, draft, money order or other payment instrument which fails to clear the financial institution upon which the instrument is drawn. The University reserves the right to require payment by credit card, money order or cashier's check for settlement of a debt after the initial payment has been dishonored.

To view your payment history:

• Log in to Enroll & Pay
• Select the "Student Financials" tile
• Select "Account Services"
• Select "Payment History"

If you owe KU money, the university will place a hold on your student account the amount due is paid in full. You will not be able to enroll until the hold is cleared. Visit the Holds page for more information.

If you owe KU money, the university will place a hold on your student account the amount due is paid in full. You will not be able to enroll or request a transcript or diploma until the hold is cleared. Visit the Holds page for more information.

Mobile devices such as cell phones, tablets and iPads are not recommended. On your desktop or laptop, please make sure any pop-up blockers are disabled as the payment site needs to open in a new window. Firefox or Edge are the recommended browsers. Safari and Google Chrome can cause issues for some users. 

KU and TouchNet are not denying your payment attempt. That message is coming back from your banking institution. It generally means that the information you have entered is incorrect. Please verify that you have the correct numbers entered. Some banks have different routing numbers for checking versus savings accounts. Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks. If in doubt, confirm with your bank.

If the card displays the Visa, MasterCard, or Discover Card logo, it can be used with the TouchNet payment applications. 

Ordinarily that is when a bank refuses to pay based on their customer request. Please contact your bank.

TouchNet will confirm that your routing and checking account numbers are valid at the time of payment. But similar to a paper check, your bank may later reject a payment. Some of the common reasons are: insufficient funds, using an account which is not able to make online ACH payments, or a request from an account holder to cancel the payment.

When entering in the amount to pay online, do not enter dollar signs or commas.

Select "Forgot your password?" on the Enroll & Pay log in page.

Click on "Forgot your UserId or Password?" on the Delegate log in page.

A federal law under the Federal Educational Rights and Privacy Act (FERPA) requires that students provide authorization to Student Accounts and Receivables before we can release financial information to anyone. We understand that many parents, spouses, or other individuals pay or need to discuss charges on a student's account. Students who want Student Accounts and Receivables to communicate with other individuals must setup designated individuals as Delegates in Enroll & Pay. Information about setting up Delegates and Delegate access can be found on KU's Delegate Access webpage.