FAQs

There are several payment options, including paying online, by mail or in person. See our Payment Options page for details.

Contact the department that has assessed the charge. They will be the only one that can explain or adjust the amount you are questioning. A list of contacts is available on our Who to Contact page.

Your online account balance will reflect the payment within one hour.

Pay your account in full online or in person Carruth O'Leary, Room 20. If you pay online, the system will automatically release your hold within one hour. 

Visit our Payment Options page for online payment instructions and in-person address.

Bills are created on or about the 21st of each month. The bill is a snapshot of your account on the 21st. It is common for account balances to change due to new charges, payments, credits, or other adjustments. Your online account balance is updated daily and reflects the most recent activity on your account. You can view your current account balance and pay online at Enroll and Pay website. 

Please contact your credit card company to determine the reason for decline. 

The University of Kansas does not mail paper invoices to students. Instead, students will be notified by email that a new eBill has been generated on or about the 21st of each month. To obtain your eBill:

• Log in to Enroll & Pay
• Select the "Student Financials" tile
• Select "Account Services"
• Select "Print or View a Bill"

Yes, students can provide online Enroll & Pay access to designated individuals. More information can be found on KU's Delegate Access webpage.

Visit the Student Instructions page for help with setting up delegate payments.

Log in to Enroll & Pay with your KU Online ID and password. For questions or assistance with this process, please contact the KU IT Customer Service Center at itcsc@ku.edu or 785-864-8080.

Deposited checks that do not clear the bank will be returned to Student Accounts and Receivables. Student Accounts and Receivables will either begin collection activity on the bad check or return the check to the appropriate department for their collection. A "no check" indicator will be placed on the student's account indefinitely.

Students will be charged $30.00 for each check, draft, money order or other payment instrument which fails to clear the financial institution upon which the instrument is drawn. The University reserves the right to require payment by credit card, money order or cashier's check for settlement of a debt after the initial payment has been dishonored.

To view your payment history:

• Log in to Enroll & Pay
• Select the "Student Financials" tile
• Select "Account Services"
• Select "Payment History"

If you owe KU money, the university will place a hold on your student account the amount due is paid in full. You will not be able to enroll or request a transcript or diploma until the hold is cleared. Visit the Holds page for more information.

If you owe KU money, the university will place a hold on your student account the amount due is paid in full. You will not be able to enroll or request a transcript or diploma until the hold is cleared. Visit the Holds page for more information.

Mobile devices such as cell phones, tablets and iPads are not recommended. On your desktop or laptop, please make sure any pop-up blockers are disabled as the payment site needs to open in a new window. Firefox or Edge are the recommended browsers. Safari and Google Chrome can cause issues for some users. 

KU and TouchNet are not denying your payment attempt. That message is coming back from your banking institution. It generally means that the information you have entered is incorrect. Please verify that you have the correct numbers entered. Some banks have different routing numbers for checking versus savings accounts. Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks. If in doubt, confirm with your bank.

If the card displays the Visa, MasterCard, or Discover Card logo, it can be used with the TouchNet payment applications. 

Ordinarily that is when a bank refuses to pay based on their customer request. Please contact your bank.

TouchNet will confirm that your routing and checking account numbers are valid at the time of payment. But similar to a paper check, your bank may later reject a payment. Some of the common reasons are: insufficient funds, using an account which is not able to make online ACH payments, or a request from an account holder to cancel the payment.

When entering in the amount to pay online, do not enter dollar signs or commas.

Select "Forgot your password?" on the Enroll & Pay log in page.

Click on "Forgot your UserId or Password?" on the Delegate log in page.

A federal law under the Federal Educational Rights and Privacy Act (FERPA) requires that students provide authorization to Student Accounts and Receivables before we can release financial information to anyone. We understand that many parents, spouses, or other individuals pay or need to discuss charges on a student's account. Students who want Student Accounts and Receivables to communicate with other individuals must setup designated individuals as Delegates in Enroll & Pay. Information about setting up Delegates and Delegate access can be found on KU's Delegate Access webpage.

Students may enroll in a Nelnet payment plan by logging into Enroll & Pay.  Please see our Payment Plans page for more information.

Nelnet will forward all payments to KU weekly. If a payment applies to your KU account that causes a credit balance to exist, KU will send an overpayment refund to you after the 50% refund period has passed for the semester. Refunds are sent to your bank account via direct deposit.

Set up direct deposit:

• Log into Enroll & Pay
• Select the Student Financials tile
• Click on Direct Deposit
• Click the Enroll in Direct Deposit button
• Enter bank routing number, account holder’s name, and back account number. Be sure to enter a bank account number. Do not enter a 16-digit number from your debit card
• Select Checking or Savings
• Read the agreement information
• Press the Submit button at the bottom of the page

Nelnet payments are due on the 1st of the month.  An account is past due on the 5th of the month the payment is due with Nelnet. 

A message will appear on the front of the KU ebill indicating you are paying through the Nelnet payment plan until the plan closes for the semester. As long as you pay the appropriate amount on time to Nelnet, you will not be subject to KU late payment fees. 

A hold will be placed on your KU account preventing you from enrolling in future semesters or receiving a transcript until your KU account is paid in full. KU will assess late payment fees when payments are not received on time. In addition, your Nelnet account will be cancelled by Nelnet if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy. 

Compare the Nelnet balance due to your KU ebill each month. If it is determined that you owe more or less to KU than what is contracted with Nelnet, contact Nelnet at 1-800-722-4867 and ask Nelnet to adjust your remaining payments accordingly. 

No. All payments to Nelnet are accepted online.

Nelnet forwards amounts received to KU weekly. A recent payment to Nelnet may not be reflected on the KU ebill due to the date. 

Nelnet must receive the required payment by the 1st of the month that the payment is due. In addition, your Nelnet account will be cancelled by Nelnet if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy. 

Nelnet does not prepay your bill nor does Nelnet have access to specific details on your KU account. KU does not automatically send student personal information to Nelnet (i.e. name, address, phone number); therefore, you should contact Nelnet to update personal information records as needed.