Mobile devices such as cell phones, tablets and iPads are not recommended. On your desktop or laptop, please make sure any pop-up blockers are disabled-- the payment site needs to open a new window. Internet Explorer and Firefox browsers seem to work best. Safari and Google Chrome are problematic for many users.
Just click on “Forgot your password”. You may need to log out and log back in.
KU and TouchNet are not denying your payment attempt. That message is coming back from your banking institution. It generally means that the information you have entered is incorrect. Please verify that you have the correct numbers entered. Some banks have different routing numbers for checking versus savings accounts. Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks. If in doubt, you may need to confirm with your bank.
If the card displays the Visa, MasterCard, or Discover Card logo, then it can be used with the TouchNet payment applications.
Ordinarily that is when a bank refuses to pay based on their customer request. Please talk to your bank.
TouchNet will confirm that your Routing and checking account numbers are valid, at the time of payment. But just like a paper check, your bank may later reject a payment. Some of the common reasons are: insufficient funds; using an account which is not able to make online ACH payments; or a request from an account holder to cancel the payment.
KU Student Accounts & Receivables
1246 West Campus Road, Room 20
Lawrence, KS 66045
stu.account@ku.edu
785-864-3322
How do I view my bill?
The University of Kansas does not mail paper invoices; instead you will be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay, select the Student Financials Tile, select Account Services, and then select Print or View a Bill
What are my payment options?
How do I sign up for direct deposit?
Sign up through Enroll & Pay by selecting the Student Financials Tile and then clicking the Direct Deposit link from the left-hand menu, OR fill out a Direct Deposit Authorization Form (pdf) and bring it to KU Student Accounts & Receivables.
What if I want to appeal a late fee?
Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link
How do I access my 1098-T tax form?
In Enroll & Pay select the Student Financials Tile, select Account Services, and then select 1098-T. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.
