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Payment Delegate Questions

I’m trying to make a payment for my student but it won’t recognize my sign-on info. What do I do?

Recently we changed to a new payment processing vendor called TouchNet.  Your student needs to establish delegates for both Enroll & Pay AND also payment delegates within TouchNet.   The following link provides instructions for both the student and the payment delegate.  It also includes a document with screen shots that might be helpful.  http://student-account-services.ku.edu/pay-online

Be sure to log in using the same email address which your student entered for you.

I keep trying to pay but nothing happens.

Mobile devices such as cell phones, tablets and iPads will not work.  On your desktop or laptop, please make sure any pop-up blockers are disabled-- the payment site needs to open a new window.  Internet Explorer and Firefox browsers seem to work best.  Safari and Google Chrome are problematic for many users. 

Why won’t you accept my payment? It says I need to check my routing and account numbers.

KU and TouchNet are not denying your payment attempt.  That message is coming back from your banking institution.  It generally means that the information you have entered is incorrect.  Please verify that you have the correct numbers entered.  Some banks have different routing numbers for checking versus savings accounts.  Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks.  If in doubt, you may need to confirm with your bank.


Contact Information

KU Student Accounts & Receivables
1246 West Campus Road, Room 1
Lawrence, KS 66045
stu.account@ku.edu
785-864-3322

The office will close at noon on Tuesday, December 24 and reopen on Thursday, January 2

What would you like to do?

How do I view my bill?

The University of Kansas does not mail paper invoices; instead you will be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay, select the Student Financials Tile, select Account Services, and then select Print or View a Bill

What are my payment options?

  • PAY ONLINE through Enroll & Pay with eCheck, Bank Wire or credit card (VISA, MasterCard, Discover, or American Express)
  • Mail in a personal check, cashier's check or money order to the above address.
  • Pay in person with check or money order to our Cashiers in Carruth O'Leary, Room #1
  • A payment plan4 through Nelnet is another option. There is a deadline each semester to enroll. Payments must be made by the 1st of each month to Nelnet to avoid late fees. This plan is not for past due balances owed to KU.

How do I sign up for direct deposit?

Sign up through Enroll & Pay by selecting the Student Financials Tile and then clicking the Direct Deposit link from the left-hand menu, OR fill out a Direct Deposit Authorization Form (pdf) and bring it to Student Account Services.

What if I want to appeal a late fee?

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay select the Student Financials Tile, select Account Services, and then select 1098-T. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist
  • Sign up for Direct Deposit. This is University policy. Not signing up for direct deposit will cause your refund to be delayed.
  • Set up parents, guardians, or significant others as delegates. Delegates will have access to designated information in your account. Setting up delegates allows KU to discuss your account with designated individuals. 
  • Set up payment delegates in TouchNet. This will allow delegates to make payments on your student account.
  • Provide your Social Security number to the Registrar's office for 1098-T reporting. Failure to do so may result in a fee assessed to you by the IRS.
  • Keep your contact information updated in Enroll & Pay. This can be done in Personal Details section of Enroll & Pay
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