Student Accounts & Receivables is open by appointment only, with reduced hours. Walk-in appointments are not allowed. See our Appointments page for further information. Staff continues to work remotely as well and is available for assistance by phone at 785-864-3322 or by email at stu.account@ku.edu. The office will be closed from Thursday, December 24 through Friday, January 1. We will reopen on Monday, January 4.

Appointments

KU Student Accounts and Receivables is continuing to work remote due to the COVID-19 situation.

If you feel your situation requires an in-person visit, we are available for appointments from 10:00am - 3:00pm, on Tuesdays and Fridays only.  Walk-in visits are not allowed.  You can schedule an appointment through the QLess app or website.  See the QLess page for information on using the app or website.

KU Student Accounts and Receivables will be closed from Thursday, December 24 through Friday, January 1. We will reopen on Monday, January 4.

 

In-Person Appointments

Before your appointment:

Download the CVKey App to a mobile device and set up your profile. (Required for entry into building)

  • The CVKey app asks asks questions regarding your current state of health and your travel history.  If your answers meet the required health status, the app will generate a QR code for you to scan at building entrances.
  • No personal health data is shared or stored outside the mobile device.  The only information the QR code provides when scanned is a simple yes or no indication of whether your health assessment meets the criteria to enter the building that day. Learn More

 

Appointment Requirements:

  • CVKey is required for entry to the building.
  • Masks must be worn while in the building or within 6 feet of others.
  • 2 person limit for each appointment. Each person must complete their own CVKey assessment.

 

Upon Arrival:

  1. The QLess system will update your position and wait time for your appointment.  Please arrive on-time.
  2. Complete your CVKey health assessment and have your QR code ready when you get to the building.
  3. Go to the accessible entrance in the back of the building (east side near the parking meters).  The doors are locked.
  4. Call Payroll at 785-864-4385 to let us know you have arrived.
  5. A staff member will let you in to scan your QR code and proceed to the office.
    1. Other staff in the building may not let you in since offices are by appointment only.
    2. Masks are required before entering the building.

 

Please note:

  • All stairways are one-way and have signs to indicate direction.
    • The stairway in the middle of the building is to go up.
    • The stairways at each end of the building are to go down.
  • The elevator is accessible and should only carry one person at a time.
  • The water fountains are disabled, but a bottle refill station is available.
  • Drink machines are not currently stocked.
  • Restrooms are open and should be limited to one person at a time.
  • Hand sanitizer is available in our office and throughout the building.

Contact Information

KU Student Accounts & Receivables
1246 West Campus Road, Room 1
Lawrence, KS 66045
stu.account@ku.edu
785-864-3322

What would you like to do?

How do I view my bill?

The University of Kansas does not mail paper invoices; instead you will be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay, select the Student Financials Tile, select Account Services, and then select Print or View a Bill

What are my payment options?

  • PAY ONLINE through Enroll & Pay with eCheck, Bank Wire or credit card (VISA, MasterCard, Discover, or American Express)
  • Mail in a personal check, cashier's check or money order to the above address.
  • Pay in person with check or money order. In person payments can be put into the drop box located on the loading dock behind Carruth O'Leary, on the east side of the buliding. Please include your name and KU ID Number, and put your payment inside of an envelope.
  • A payment plan4 through Nelnet is another option. There is a deadline each semester to enroll. Payments must be made by the 1st of each month to Nelnet to avoid late fees. This plan is not for past due balances owed to KU.

How do I sign up for direct deposit?

Sign up through Enroll & Pay by selecting the Student Financials Tile and then clicking the Direct Deposit link from the left-hand menu, OR fill out a Direct Deposit Authorization Form (pdf) and bring it to KU Student Accounts & Receivables.

What if I want to appeal a late fee?

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay select the Student Financials Tile, select Account Services, and then select 1098-T. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist
  • Sign up for Direct Deposit. This is University policy. Refunds will be delayed if a direct deposit account is not on file.
  • Set Up Delegates. A delegate will have access to designated information in your account and allows KU to discuss your account with the designated individuals. This could be a parent/guardian, spouse, or another designated individual.
  • Set Up Payment Delegates in TouchNet. This will allow delegates to make payments on your student account.
  • 1098-T Reporting.  Provide your Social Security Number to the Registrar's Office for 1098-T tax purposes. Failure to do so may result in a fee assessed to you by the IRS.
  • Keep Your Contact Information Updated.  Log into Enroll & Pay > Personal Details.
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