Mobile devices such as cell phones, tablets and iPads are not recommended. On your desktop or laptop, please make sure any pop-up blockers are disabled-- the payment site needs to open a new window. Internet Explorer and Firefox browsers seem to work best. Safari and Google Chrome are problematic for many users.
Payment Delegate Questions
Just click on “Forgot your password”. You may need to log out and log back in.
KU and TouchNet are not denying your payment attempt. That message is coming back from your banking institution. It generally means that the information you have entered is incorrect. Please verify that you have the correct numbers entered. Some banks have different routing numbers for checking versus savings accounts. Some banks have leading zeros in your bank account number, but those zeros don’t appear on your printed checks. If in doubt, you may need to confirm with your bank.
If the card displays the Visa, MasterCard, or Discover Card logo, then it can be used with the TouchNet payment applications.
Ordinarily that is when a bank refuses to pay based on their customer request. Please talk to your bank.
TouchNet will confirm that your Routing and checking account numbers are valid, at the time of payment. But just like a paper check, your bank may later reject a payment. Some of the common reasons are: insufficient funds; using an account which is not able to make online ACH payments; or a request from an account holder to cancel the payment.