Nelnet will forward all payments to KU weekly. If a payment applies to your KU account that causes a credit balance to exist, KU will send an overpayment refund to you after the 50% refund period has passed for the semester. Refunds are sent to your bank account via direct deposit or to your billing or permanent address as listed in the Enroll & Pay system. You can setup direct deposit at https://sa.ku.edu - Student Services Center - Finances - Direct Deposit of Refunds. Addresses can be updated by selecting Student Services Center - General Info tab - Addresses. 

A message will appear on the front of the KU ebill indicating you are paying through the Nelnet payment plan until the plan closes for the semester. As long as you pay the appropriate amount on time to Nelnet, you will not be subject to KU late payment fees. 

Compare the Nelnet balance due to your KU ebill each month. If it is determined that you owe more or less to KU than what is contracted with Nelnet, contact Nelnet at 1-800-722-4867 and ask Nelnet to adjust your remaining payments accordingly. 

Nelnet forwards amounts received to KU weekly. A recent payment to Nelnet may not be reflected on the KU ebill due to the date. 

Nelnet does not prepay your bill nor does Nelnet have access to specific details on your KU account. KU does not automatically send student personal information to Nelnet (i.e. name, address, phone number); therefore, you should contact Nelnet to update personal information records as needed.