Student Accounts & Receivables is open by appointment only, with reduced hours. Walk-in appointments are not allowed. See our Appointments page for further information. Staff continues to work remotely as well and is available for assistance by phone at 785-864-3322 or by email at stu.account@ku.edu.

Nelnet Payment Plan

What if I pay Nelnet more than the amount due on my KU account?

Nelnet will forward all payments to KU weekly. If a payment applies to your KU account that causes a credit balance to exist, KU will send an overpayment refund to you after the 50% refund period has passed for the semester. Refunds are sent to your bank account via direct deposit or to your billing or permanent address as listed in the Enroll & Pay system. You can setup direct deposit at https://sa.ku.edu - Student Financials Tile > Direct Deposit. Addresses can be updated by selecting the Personal Details Tile.

When is my payment due to Nelnet?

Nelnet payments are due on the 1st of the month.  An account is past due on the 5th of the month the payment is due with Nelnet. 

What happens if I do not pay Nelnet or KU the full amount due on my KU account?

A hold will be placed on your KU account preventing you from enrolling in future semesters or receiving a transcript until your KU account is paid in full. KU will assess late payment fees when payments are not received on time. In addition, your Nelnet account will be cancelled by Nelnet if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy. 

Does Nelnet charge late fees or can they cancel my payment plan?

Nelnet must receive the required payment by the 1st of the month that the payment is due. In addition, your Nelnet account will be cancelled by Nelnet if payment is past due by 30 days. If this occurs, you will owe all outstanding amounts to KU immediately and be subject to KU late payment fees policy. 

Does Nelnet have access to my KU account or prepay my KU account balance?

Nelnet does not prepay your bill nor does Nelnet have access to specific details on your KU account. KU does not automatically send student personal information to Nelnet (i.e. name, address, phone number); therefore, you should contact Nelnet to update personal information records as needed. 


Contact Information

KU Student Accounts & Receivables
1246 West Campus Road, Room 20
Lawrence, KS 66045
stu.account@ku.edu
785-864-3322

What would you like to do?

How do I view my bill?

The University of Kansas does not mail paper invoices; instead you will be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay, select the Student Financials Tile, select Account Services, and then select Print or View a Bill

What are my payment options?

  • PAY ONLINE through Enroll & Pay with eCheck, Bank Wire or credit card (VISA, MasterCard, Discover, or American Express)
  • Mail in a personal check, cashier's check or money order to the above address.
  • Pay in person with check or money order. In person payments can be put into the drop box located on the loading dock behind Carruth O'Leary, on the east side of the buliding. Please include your name and KU ID Number, and put your payment inside of an envelope.
  • A payment plan4 through Nelnet is another option. There is a deadline each semester to enroll. Payments must be made by the 1st of each month to Nelnet to avoid late fees. This plan is not for past due balances owed to KU.

How do I sign up for direct deposit?

Sign up through Enroll & Pay by selecting the Student Financials Tile and then clicking the Direct Deposit link from the left-hand menu, OR fill out a Direct Deposit Authorization Form (pdf) and bring it to KU Student Accounts & Receivables.

What if I want to appeal a late fee?

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay select the Student Financials Tile, select Account Services, and then select 1098-T. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist
  • Sign up for Direct Deposit. This is University policy. Refunds will be delayed if a direct deposit account is not on file.
  • Set Up Delegates. A delegate will have access to designated information in your account and allows KU to discuss your account with the designated individuals. This could be a parent/guardian, spouse, or another designated individual.
  • 1098-T Reporting.  Provide your Social Security Number to the Registrar's Office for 1098-T tax purposes. Failure to do so may result in a fee assessed to you by the IRS.
  • Keep Your Contact Information Updated.  Log into Enroll & Pay > Personal Details.
Related Information
Why KU
Apply »
One of 34 U.S. public institutions in the prestigious Association of American Universities
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
—ALA
5th nationwide for service to veterans —"Best for Vets: Colleges," Military Times
KU Today
Far Above

Give to KU »